E-Commerce Customer Service Representative

Maja Estetika Sejahtera · 📍 Jakarta Selatan, Jakarta Raya · Diposting 2026-10-03

FULL_TIME⭐ TERVERIFIKASI

Rp 4,000,000 - Rp 6,000,000 per bulan

Join Maja Estetika Sejahtera as an E-Commerce Customer Service Representative and become a key player in delivering exceptional online shopping experiences. In this dynamic role, you will serve as the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless shopping journey. Located in Jakarta Selatan, you'll be part of a growing e-commerce team dedicated to enhancing customer satisfaction.

As an E-Commerce Customer Service Representative at Maja Estetika Sejahtera, you'll be responsible for managing customer interactions through various channels, including email, live chat, and phone. You'll leverage tools like Zendesk and Freshdesk to streamline your workflow and provide timely, accurate responses. This role offers a unique opportunity to grow your skills in customer service, e-commerce, and communication, with potential for career advancement within a supportive and innovative company.

📋 Tanggung Jawab Pekerjaan

Handle customer inquiries and complaints through email, live chat, and phone, ensuring a high level of satisfaction.
Resolve customer issues promptly and professionally, adhering to company policies and procedures.
Manage customer data and maintain accurate records using CRM systems like Salesforce or HubSpot.
Provide exceptional product and service information to customers, answering questions about products, orders, and shipping.
Collaborate with the sales and marketing teams to promote products and services, and drive customer engagement.
Monitor and analyze customer service metrics to identify areas for improvement and implement solutions.
Stay updated with industry trends and best practices in e-commerce customer service.
Participate in training programs and continuous learning initiatives to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Communication, or a related field.
Minimum of 2 years of experience in customer service, preferably in the e-commerce industry.
Proficient in using CRM systems like Salesforce or HubSpot.
Excellent written and verbal communication skills in Indonesian.
Strong problem-solving and conflict resolution skills.
Ability to work under pressure and meet tight deadlines.
Familiarity with e-commerce platforms like Shopify, WooCommerce, or Magento is a plus.
Certification in customer service or related field is a plus.