Customer Journey Analyst - Bangka Belitung

Join PT Digital Insights Indonesia as a Customer Journey Analyst in the heart of Bangka Belitung! You’ll play a pivotal role in shaping seamless, data-driven customer experiences by analyzing touchpoints, identifying pain points, and optimizing engagement strategies.

PT Digital Insights Indonesia is a dynamic company with a rich history of innovation and customer-centric solutions. Based in Pangkal Pinang, we are committed to leveraging cutting-edge tools and methodologies to enhance customer satisfaction and drive business growth.

As a Customer Journey Analyst, you'll work closely with our cross-functional teams to map out customer interactions, from initial contact to post-purchase support. You'll use tools like Google Analytics, Hotjar, and Salesforce to gather and analyze data, ensuring every customer touchpoint is optimized for maximum impact.

📋 Tanggung Jawab Pekerjaan

• Analyze customer data using tools like Google Analytics, Hotjar, and Salesforce to identify trends and patterns.
• Map out customer journeys to pinpoint pain points and areas for improvement.
• Collaborate with marketing, sales, and support teams to optimize customer experiences.
• Create detailed reports and dashboards to visualize customer behavior and engagement.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Stay updated with industry trends and emerging technologies in customer analytics.
• Provide actionable insights to drive data-informed business decisions.
• Participate in cross-functional projects to ensure cohesive customer experience strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Marketing, Business Administration, Computer Science, or a related field.
• 3-5 years of experience in customer analytics or related roles.
• Proficient in using data analysis tools such as Google Analytics, Hotjar, and Salesforce.
• Strong understanding of customer journey mapping and optimization techniques.
• Excellent communication and presentation skills to convey insights to stakeholders.
• Ability to work independently and as part of a team in a fast-paced environment.
• Certification in Google Analytics or related certifications is a plus.
• Familiarity with data visualization tools like Tableau or Power BI is a plus.

🛠️ Keahlian

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